How it actually works
- Before they go. We walk the environment with your person while they are still
there — racks, credentials, vendor contacts, the three things that only they know.
That handover is the whole product; everything after it is just execution.
- While they are out. You have a number that reaches a technician who has
already seen your setup. No discovery call, no "can you describe your topology."
- When they are back. A written log of everything touched. Your person returns
to a system they still recognise, not a mystery someone else reconfigured.
This is the same prepaid block as any other engagement — there is no
separate standby retainer and no minimum. Unused hours stay yours.