Desktop Support Engineer
Seniority Level: Associate
Employment Type: Full-Time
Locations: Los Angeles, California, United States & New York, New York, United States
Do you enjoy assembling your own high-performance PC rigs? Can you calm a frantic user who just deleted their entire inbox and help them get their life back on the rails? Do you have the desire to develop new skills and gain more experience in the IT field? If you’re one of those rare IT pros who possess sharp desktop/server skills and a knack for technology, we’ve got a job for you!
We are seeking a highly motivated and passionate individual to join our team as a Desktop Support Engineer. This is an entry-level position, but it’s not just another grind-it-out IT job–this is a career in a cool industry that will get you trained and hands-on with cutting edge tech that you simply won’t touch anywhere else. The position is a front-line, client-facing role that requires fortitude, patience, and extremely quick thinking to be successful; a fulfilling career with a great team and upward mobility is the reward.
AnimationTech is an established IT consulting and equipment sales/rental company based in Los Angeles, CA. We provide technical support and equipment rental and sales to VFX studios in Los Angeles and New York metro areas.
Responsibilities include, but are not limited to:
- Provide front-line phone support to clients via remote assistance and, when required, go on-site to resolve issues
- Prioritize incoming support requests, investigate, and escalate as necessary
- Perform day-to-day System Administration of client environments, including but not limited to system monitoring, troubleshooting, and capacity management
- Clearly document all actions taken in our Spiceworks ticketing system
- Follow-up with users to ensure complete resolution of tickets
- Work with senior engineers to ensure client environments are healthy and SLA goals are met
- Assist operations team with inventory management.
- Participate in on-call rotation and respond to emergency calls as required in a timely manner.
- Manage desk moves and changes
- Image workstations and laptops, setting up monitors, counting inventory, and deploying hardware accessories
- Build rentals machines
- Deliver and pick-up rental equipment and/or software
- Produce “how-to” guides and other documentation to aid clients and other technical support staff
- Engage in continuing self-improvement studies
- Other duties as assigned
Benefits:
A position at a company with lots of training and growth opportunities who is willing – and able- to invest in strategic IT projects and improvements. Our benefits package includes paid time off (holiday, vacation & sick) and healthcare (medical, dental & vision).
We look forward to you joining our growing team!
To apply, email both your resume and cover letter to employment@animationtech.tv
